FAQ's
✦ FAQ
Frequently Asked Questions
A few helpful notes before you shop—everything you need to know, all in one place.
✧ Ordering
Can I cancel or change my order?
Orders cannot be canceled or modified once placed. Please double check all details before checkout.
For more information, check out the shipping & processing policy here.
✧ Sizing & Fit
How do I know if something will fit me?
Vintage sizing can vary from modern sizing. Measurements are provided for each piece—compare them to a garment you already own for the best fit.
Find out all about how I measure, compare sizes , and how to find your own measurements here.
✧ Condition
What condition are the pieces in?
All items are carefully inspected and described with attention to detail. Vintage pieces are pre-loved and may show minor signs of wear, which we believe adds to their character.
Are the items cleaned before shipping?
Yes—each piece is carefully cleaned or restored to a wearable condition whenever possible. To preserve the integrity of the garment, deeper cleaning and/or mending is reserved for pieces that truly need it. All items are thoughtfully sanitized and cleared of any surface dirt before being sent to their new home.
✧ One-of-a-Kind Pieces
Will you restock items?
Most pieces are one-of-one and will not be restocked. If you love something, don’t wait too long.
✧ Shipping
When will my order ship?
Orders are typically processed within 1–3 business days, though timing may vary slightly during busier periods.
Do you offer international shipping?
Yes—international orders are shipped via DHL.
Find out more about my shipping policy here
✧ Returns
Do you accept returns?
Due to the nature of vintage, one-of-a-kind, and handmade pieces, all sales are final. If there is an issue with your order, please reach out within 3 days of delivery.
View the full return policy here
✧ Additional Questions
Still have a question?
Feel free to reach out anytime → caleythemaidenmother@gmail.com
